Seasonal (June-Aug) Ticket & Customer Service Representative

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About Drum Corps International (DCI):
Drum Corps International is a nonprofit organization dedicated to the development of youth through the arts. As Marching Music?s Major League?, DCI showcases live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth.

Position Overview:
The Seasonal Ticket & Customer Service Representative will travel to various locations nationwide (from June through August), providing exceptional customer support at the box office and entry gates during DCI events. This role requires a motivated individual with strong customer service experience, ready to engage with attendees and assist with ticket sales.

Key Responsibilities: ? Arrive promptly at designated box office locations to assist with preparation for ticket sales. ? Facilitate event walk-up sales and respond to customer inquiries. ? Assist customers in selecting the best seats within their preferred price range. ? Troubleshoot mobile ticket access issues for customers. ? Resolve customer conflicts with support from the On-site Ticket Office Manager. ? Address customer concerns, requests, and complaints courteously and efficiently. ? Maintain a positive attitude and a genuine interest in helping others. ? Foster a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion. ? Perform additional duties as needed.

Experience and Qualifications: ? Previous customer service experience required; box office experience preferred. ? Willingness to travel for 3-5 consecutive days. ? Highly motivated self-starter with strong verbal communication skills. ? Ability to work hands-on and engage with both customers and staff. ? High school diploma required.

Additional Information:
? Seasonal position from late June through mid-August, with required training throughout the winter and spring (virtual options available).
? Candidates must pass a clear background check (cost covered by DCI).
? Sexual Abuse Prevention Certification Training is required (cost covered by DCI).
? Compensation: $250 per event (before taxes).
? Travel and hotel expenses covered by DCI.
? Four complimentary tickets to various DCI-operated events.
? Potential for growth to On-Site Ticket Office Manager.

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