Sr. NPI Engineering Program Manager, Reverse Logistics (RL)

About the position

The Sr. NPI Engineering Program Manager for Reverse Logistics at Amazon Lab126 is a senior leadership role responsible for defining and implementing the strategy for warranty and returns services of new complex products. This position involves developing technical processes for disassembly, assembly, spare parts reclamation, and tooling solutions to enhance service operations globally. The role requires collaboration with cross-functional teams to ensure successful product launches and to drive improvements in serviceability and cost efficiency.

Responsibilities
? Own the overall repair service cost-model and changes due to risk and plan of record changes.
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? Define customer return screening and repair strategy for warranty and remorse returns.
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? Develop repair processes and tooling to support repair activities for various products.
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? Assure successful implementation into global and regional support strategies.
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? Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards.
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? Provide tangible feedback based on results to improve product design features.
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? Enhance field support productivity through improved hardware serviceability.
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? Review HW designs during key build phases to ensure tooling and service solutions meet requirements.
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? Define spare part requirements and expected usage.
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? Develop programs to reduce the need for new spare parts through refurbishment and warranty cost improvements.
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? Develop repair processes for efficiency and reduced complexity in operations.

Requirements
? 5 years of product or program management, product marketing, business development or technology experience.
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? Bachelor's degree.
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? Experience with feature delivery and tradeoffs of a product.
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? Experience owning/driving roadmap strategy and definition.
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? Experience with end to end product delivery.
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? Experience contributing to engineering discussions around technology decisions and strategy related to a product.
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? Experience managing technical products or online services.
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? Experience in representing and advocating for critical customers and stakeholders during executive-level prioritization and planning.

Nice-to-haves
? Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
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? Experience in building and driving adoption of new tools.

Benefits
? Competitive salary based on market location and experience.
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? Equity and sign-on payments as part of total compensation package.
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? Full range of medical, financial, and other benefits.

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