Live Chat Officer

Job Description:

Texas Instruments is seeking a passionate and driven Live Chat Officer to join our team in Phoenix, Arizona. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support through our live chat feature on our company website...

Responsibilities:
• Respond to customer inquiries and provide support through live chat in a timely and professional manner
• Research and provide accurate information to customers regarding products, services, and company policies
• Manage multiple chat conversations simultaneously while maintaining a high level of customer satisfaction
• Collaborate with other departments to escalate and resolve customer issues as needed
• Maintain a positive and helpful attitude in all customer interactions
• Uphold the highest standards of ethical conduct and integrity in all communications with customers

Requirements:
• 3 years of experience in a customer service or support role
• Strong research skills and ability to quickly find information to answer customer inquiries
• Excellent people management skills with the ability to de-escalate difficult situations
• Passion for providing exceptional customer service and support
• Driven to exceed customer expectations and deliver a positive customer experience

Benefits:
• Paid overtime
• Parental leave
• Vision insurance

Equal Opportunity Statement:
Texas Instruments is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or disability status.

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Officer, please submit your application by the deadline of July 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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