Operations Agent (Part-Time)

Operations Agent (Part-Time)

locationsAZ-Phoenix
time typePart time
posted onPosted Yesterday
job requisition idR-2024-49681

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Pay & Benefits:

Pay of $19.80 to $19.80 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you?ll love:
? Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
? Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
? Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit
? Competitive health insurance for you and your eligible dependents (including pets)
? Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
? Explore more Benefits you?ll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what?s important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks ?above the wing? in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight?s departure.
? This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
? New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
? After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
? This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
? U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.

Responsibilities
? Provides friendly service to and maintains positive relationships with all internal and external Customers
? Works in a cooperative spirit to ensure the success of our Company
? Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
? Works in airport operation office, gate area, jetways and air freight facilities.
? Handles Station AMS and radio communications traffic as needed.
? Coordinates loading and unloading of aircraft by monitoring ramp activities.
? Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew.

Knowledge, Skills and Abilities
? Ability to work well with others as part of a team, meet the public, and work under stressful situations.
? Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations.
? Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.

Education
? No education requirement

Experience
? Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Licensing/Certification
? Must be able to obtain a SIDA badge and meet all local airport requirements.

Physical Abilities
? Must be able to lift and move items of 70 pounds and/or more.

Other Qualifications
? Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
? Pay amount does not guarantee employment for any particular period of time.
? *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
? **ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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