Transportation Representative, Transportation Representative

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities
? Effectively communicate in a clear and professional manner at all times
? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
? Effectively manage sensitive cases by reporting up the escalation matrix
? Demonstrate excellent time-management skills
? Maintains or exceeds targeted performance metrics
? Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

?Graduation in any specialization from a recognized university.

?Excellent communication skills (written and verbal) in English language.

?Ability to communicate correctly and clearly with all customers

?Good comprehension skills ? ability to clearly understand and state the issues customers present

?Ability to concentrate ? follow customers issues without distraction to resolution

?Work successfully in a team environment as well as independently

?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

?Excellent typing skills

?Demonstrates an ability to successfully navigate websites

?Demonstrates a proficient knowledge of email applications

Preferred Qualifications
? Logistics background and Experience in similar role
? Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you?re applying in isn?t listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana - D82

Job ID: A2866091

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