Automotive Customer Service Web Chat Agents

Job Title: Web Chat Agents

Job Overview

We are seeking dedicated Web Chat Agents to manage inbound online conversations, assisting customers with inquiries related to automotive and recreational vehicle sales, service, finance, and dealership inquiries. The primary objective of this role is to represent our dealer clients positively in the digital space, transforming customer interactions into viable leads that generate revenue from website traffic.

Key Responsibilities
? Engage with a diverse range of customer inquiries through online chat.
? Provide precise information regarding products and services in real-time.
? Assist in scheduling appointments tailored to customer needs.
? Develop and maintain an extensive knowledge base reflective of our evolving products and services.
? Capture essential customer contact details for lead generation and client evaluation.
? Summarize customer interactions to facilitate client review and analysis.

Required Skills
? Exceptional customer service capabilities with a focus on fast-paced environments.
? Strong written and verbal communication skills in English.
? Proficient typing skills, with a minimum speed of 35 WPM; higher speeds preferred.
? Basic knowledge of internet navigation and Windows operating systems.
? Ability to multitask efficiently; experience in gaming is advantageous.
? A positive, professional demeanor coupled with adaptability to change.

Qualifications
? Experience in retail customer service or the automotive industry is preferred, though not required.
? High School Diploma, GED, or equivalent certification is necessary.
? Ability to pass a background check is mandatory.
? Preferred experience includes 2+ years in an office environment involving customer interaction, such as call centers or customer service settings.

Career Growth Opportunities

This position offers potential pathways for advancement into roles such as sales, customer service management, or other related fields within the automotive sector, providing ample opportunities for professional development.

Company Culture And Values

We pride ourselves on fostering a collaborative and adaptable work environment that encourages effective communication. Our culture emphasizes growth, satisfaction, and the well-being of our employees, providing a supportive backdrop for your career journey.

Employment Type: Full-Time

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