Remote Chat Support Manager

Job Description:Raymond James Financial is seeking a talented and experienced Remote Chat Support Manager to join our team in Seattle, Washington. As a Mid-to-Senior Level professional with at least 7 years of experience in a customer support role, you will be responsible for managing a team of remote chat support agents to provide excellent customer service and support to our clients.Responsibilities:1. Manage a team of remote chat support agents, including hiring, training, and performance evaluations.2. Monitor chat support interactions to ensure quality and accuracy.3. Develop and implement strategies to improve customer satisfaction and increase efficiency.4. Analyze chat support data to identify trends and areas for improvement.5. Collaborate with other departments to address customer issues and improve processes.6. Drive team performance to meet or exceed KPIs and SLAs.7. Handle escalated customer issues and provide resolutions in a timely manner.8. Stay up-to-date on industry trends and best practices in chat support management.Requirements:1. Bachelor's degree in Business Administration or related field.2. 7+ years of experience in a customer support role, with at least 2 years in a managerial capacity.3. Proven experience managing remote teams.4. Strong analytical and problem-solving skills.5. Excellent communication and interpersonal skills.6. Ability to thrive in a fast-paced and dynamic environment.7. Energetic and resilient personality traits.8. Teamwork skills and ability to collaborate effectively with cross-functional teams.Benefits:1. Dental insurance2. Travel & spending expenses3. Relocation allowanceWorking Environment:Raymond James Financial is committed to giving back to the community through corporate social responsibility initiatives. As a Remote Chat Support Manager, you will have the opportunity to participate in various volunteer activities and support local charities.Equal Opportunity Statement:Raymond James Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.Deadline to apply: August 25, 2024Join our team and make a positive impact on our clients' experience with Raymond James Financial!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Chat Support Manager posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs.