Contact Center Associate

Contact Center Associate

Location: Remote, Florida only

Pay: $19.00 per hour

Training- 4 weeks: Monday to friday 8am - 5pm

Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week

Saturday rotation: (9) hour days so they can work (4) hours on the Saturday

Must be flexible to work Saturday shifts about once a month

Department hours:

M-F 8:00 AM ? 8:00 PM EST

SAT 10:00 AM ? 2:00 PM

SUN Closed

Type: Contract to Hire, 6 month contract period

Job duties:
? Assist with approximately 60-80 inbound calls daily
? Place outbound follow-up calls
? Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
? Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
? Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
? Participate in contact center fraud prevention and awareness.

Requirements: ? Must have stable recent employment history ? Must have experience with high volume call center, meeting KPIs ? Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 ? Must have ethernet connectivity (no WiFi) in a private, designated workspace ? No previous commitments first (90) days ? Must be open to overnight travel events 2x yearly ? High school diploma or equivalent required ? Background check required ? Drug screening required ? Credit check required ? Education verification required ? Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.