Customer Operations Specialist (Part-Time, Remote Job)

Customer Operations Specialist (Part-Time, Remote Job)
Job Posting for?ustomer Operations Specialist (Part-Time, Remote)?t?affleLink

Customer Operations Specialist (Part-Time, Remote)

About RaffleLink

RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.

Our platform offers:

Easy-to-use raffle creation and management tools
Secure payment processing
Automated ticket generation and distribution
Real-time reporting and analytics
Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.

Key Responsibilities:

Manage customer support via email and phone
Handle inbound sales inquiries
Create user guides and documentation
Assist in developing outbound sales strategies (with potential commission structure)
Learn and advise on Australian raffle regulations
Become an expert in RaffleLink's platform and features
Manage and resolve support tickets efficiently
Guide clients through permit applications and raffle setup processes
Stay updated on industry trends and regulatory changes
Contribute to various projects as needed

Qualifications:

Excellent communication skills (written and verbal)
Strong problem-solving abilities
Proficiency with technology and quick learner of new systems
Self-motivated and able to work independently
Adaptable to a fast-paced, evolving startup environment
Previous customer service experience preferred
Interest in or experience with non-profit sector is a plus
Reliable internet connection and quiet work environment for remote work

What We Offer:

Remote work opportunity
Part-time schedule (20 hours/week, flexible scheduling)
Competitive hourly rate of $30 per hour
Superannuation at 11% of earnings
Pro-rata entitlements for annual leave and sick
Public holiday entitlements
Opportunity for growth into a full-time operations role as the company expands
Chance to make a real impact in a small, growing business