Support Engineer (contract)

Support Engineer (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft...
Summary
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities
? Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
? May install software or perform hardware testing remotely.
? Enter commands and observe system functioning to verify correct operations and detect errors.
? Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
? Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Requirements
? Associate's degree in computer related field or equivalent training required.
? 5-7 years experience required.
? Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
? Basic ability to work independently and manage one?s time.
? Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet.
? Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role.
? In-depth knowledge of Microsoft Teams features, functionalities, and best practices.
? Familiarity with Microsoft 365 and SharePoint integration with Teams.
? Strong understanding of Office 365 applications, including Exchange Online, OneDrive, and SharePoint Online.
? Experience with PowerShell scripting for Microsoft Teams automation and management.
? Proficient understanding of Microsoft Teams' calling capabilities, including Calling Plans, Direct Routing, and Audio Conferencing.
? Strong knowledge of VoIP protocols, SIP trunking, and PSTN connectivity.
? Experience in troubleshooting and resolving call quality and connectivity issues.
Additional Details
? Location: Remote
? Duration: 16 months
? Pay Range: $38 - 43 per hour
AGS is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law

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