User Support Specialist - Live Chat
Description:
? Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
? As a User Support Specialist, you?ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
? This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements: ? You love helping people and find it rewarding to solve their problems. ? You?re a great communicator, both in speech and writing. ? You?re comfortable with ambiguity and working in a fast-paced startup environment. ? 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. ? You can provide solutions for a wide variety of technical support challenges. ? Alignment with Substack?s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). ? Zendesk and Stripe experience is a plus. ? Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
? Market competitive salary
? Equity for all full-time roles
? Exceptional benefits
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