Part-time Junior Specialist - Customer Care (Remote)

? * Part-time Junior Specialist - Customer Care (Remote)**
? * Graham
...
Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.
? REMOTE POSITION*
? Resolve Lidl US customer issues regarding products or in store experience
? Open, monitor, and close customer service cases in electronic CRM system
? Greet customers warmly and determine problems or reasons for calling
? Assist with customer refunds and reimbursements
? Answer questions about warranties, product availability, and terms of sale
? Escalate cases to second level customer care when appropriate
? Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
? Use and modify scripted responses to guide interactions with customers
? High School Diploma or GED equivalent
? 1+ years related experience working in customer service call center environment
? Previous experience resolving customer complaints
? Experience in retail/grocery industry preferred
? Ability to work evenings and weekends
? Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
? Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
? Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
? Excellent written and spoken communication skills
? Strong problem-solving skills
? Ability to be flexible and quickly adapt in a fast-paced environment
? Ability to work well in a close knit, collaborative environment
? Strong customer service experience, especially in assisting customers with resolving questions and potential issues
? Experience working with CRM systems; Salesforce experience preferred

At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:
? Medical | Dental | Vision coverage
? Paid Holiday & Paid Time Off (PTO)
? 401k Plan (+ 5% company match and no vesting schedule)
? And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
? * Location**

RDC {amount} miles

3815 Senator Ralph Scott Pkwy

Graham, 27302 ** Experience Level**

Graduates ** Industry Leading Benefits**

Additional Benefits

In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees

All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits

Available to all Lidl US employees **RDC**

Location 3815 Senator Ralph Scott Pkwy

Graham, 27302

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