Exchange Operator (Non-Exempt)

We?re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals ? careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its ?Top 100 Places to Work.? Overview: ? This is a frontline position to the Mercy Physician Exchange and Referral Team. ? Answers incoming exchange calls for both Mercy Integrated and non-integrated providers originating from providers, patients, family members, facilities, and provider offices. ? This is a 24/7 Department serving the Mercy and non-Mercy medical community. ? This team provides after-hours emergency call relay and incoming referral calls for those seeking a new Mercy PCP or specialty provider. ? Documents patient information to dispatch to on-call provider for prompt medical care. Qualifications: ? Education: High school diploma or GED is required. ? Associate's degree is preferred. ? Experience: 1 year of customer service experience is required. ? Experience with computers and Microsoft Office is preferred. ? Experience with Excel is preferred. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We?re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We?re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We?re also collaborative and unafraid to do a little extra to deliver excellent care ? that?s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans