Inbound Customer Support

Company Description
Cava Companies is a local leader in the residential real estate industry and residential rental management business. We are a mid-sized business consisting of top-producing friendly and positive people. Our senior management and staff have extensive experience in real estate development, finance, economic development, project management, leasing, and property management. We have in-depth knowledge of the Virginia market, contacts, and the growth trend of this great state.
Job Description
Assists the Property Managers with the general administration of the tenants, property and answers phone calls, and prioritizes calls for the property managers to speak with both current and prospective residents. Monitors regulatory compliance and company policies and procedures related to property management.
Responsibilities
? Live answer all inbound calls for our property management division during normal office hours.
? Pre-screening inbound calls based on motivation level and property details in an effort to schedule appointments.
? Fulfill tasks as requested
? Enter all calls are logged and routed to the appropriate team member.
Qualifications
? Strong organizational and time management skills.
? Previous customer service experience. Telephone experience preferred.
? Looking for candidates who are eager and willing to grow within the company.
? Self-motivated, personable and team player with experience in a fast-paced environment
? Must be able to prioritize multiple tasks and effectively execute each
Additional Information
Our company provides:
? A place to come perform and excel at work without layers of corporate bureaucracy slowing you down. What this means is the autonomy to do your work without distractions from layers of management.
? A medium sized team where your contribution is truly appreciated by all involved.
? A friendly and positive team environment, free of drama and negativity.
? A stable and reliable business that will be around for a long time with numerous growth opportunities. They hire self-starters that are looking to grow and aggressively promote from within.
? They are well run and you will get exposure to every facet of real estate. In this role you will have exposure to the CEO, COO, and sales team. Plus, they want their staff to fully understand their business so you will see homes before, during and after repairs.
? As mentioned, they are a quick-moving and nimble company, so you will have freedoms to make an immediate impact on their business. Whether it be technology enhancements, process improvements, or team building activities, their team embraces your innovative solutions.