Online Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer interactions effectively.
Working Shift: 9:00 am to 6:00 pm Mountain Time, Monday to Friday
Responsibilities
? Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
? Provide accurate information regarding products and services to assist customers in making informed decisions.
? Handle outbound calling to follow up on customer inquiries or feedback.
? Maintain detailed records of customer interactions and transactions in our computerized system.
? Utilize effective phone etiquette to ensure a pleasant experience for every caller.
? Collaborate with team members to resolve complex issues and improve overall customer satisfaction.
? Identify opportunities for upselling or cross-selling products during customer interactions.
? Stay updated on product knowledge and company policies to provide accurate assistance.
Requirements
? Previous experience in a customer service or call center environment is preferred.
? Strong computer skills with the ability to navigate multiple software applications efficiently.
? Excellent verbal and written communication skills, with an emphasis on clear and polite interaction.
? Ability to demonstrate patience and empathy when dealing with challenging situations or customers.
? Strong problem-solving skills and the ability to think critically under pressure.
? A positive attitude and willingness to learn about new products and services as they become available.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 45 per week
Benefits:
? Work from home
Shift:
? Day shift
Work Location: Remote