Professional Telephone Receptionist- *Part Time*

About the position
The Professional Telephone Receptionist position is a part-time role focused on providing exceptional customer service as the first point of contact for various clients, including businesses, non-profits, and government agencies. The role requires effective communication, empathy, and professionalism to assist callers in their time of need, ensuring a positive experience while managing multiple calls efficiently.
Responsibilities
? Answer and relay telephone calls using a state-of-the-art telecommunications system.
,
? Provide pertinent information and/or take messages using a customized computer-based scripted messaging system.
,
? Follow client and company procedures for call handling and relaying of information.
,
? Utilize good judgment and professional acumen, with an empathetic and caring personality.
,
? Ensure punctual attendance for scheduled shifts.
Requirements
? Compassionate demeanor and professional attitude.
,
? Stable Internet Connection.
,
? Computer with a Windows 10 or newer operating system.
,
? Dual Monitors.
,
? Battery Backup.
,
? Proficiency in Microsoft Windows and Microsoft Office 365.
,
? Hands-on experience with basic office equipment.
,
? Ability to type a minimum of 45 WPM while asking pertinent questions and documenting the caller's responses.
,
? Solid written and verbal communication skills.
,
? Ability to be resourceful and proactive when issues arise.
,
? High School Diploma or Equivalent.
Nice-to-haves
? Bilingual Spanish is preferred, but not required.
Benefits
? Hourly Shift Differentials for Evening, Weekend, and Overnight Hours.
,
? Premium Pay on Major Holidays.
,
? Paid Birthday's Off.
,
? Paid Sick and Personal Time Off.
,
? Performance Based Bonus Structure (Award of Excellence Program).
,
? Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K.