Supply Chain Customer Service Manager

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 ? all while keeping the heart of ?People Build Businesses? alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. Responsible for providing outstanding customer service by leading and motivating the CSR team and developing and maintaining key processes to increase customer satisfaction. What you?ll be doing: Complies with established job safety practices, policies and procedures as specified in plant and corporate directives for the safe performance of the work assignment. Supports and follows the SQF (Safe Quality Food System) guidelines of the food safety system. Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives. Manage the CSR customer account assignment and establish key backup support. Engaging with customers regarding their forecast and supply chain information. Participates in the SIOP process, manage and provide any data required. Engaged in the customer RFQ process and new customer onboarding procedures. Setting performance metrics, training staff, handling escalated customer issues, and analyzing customer feedback. This position is located at our Columbus, Ohio or Brookline, Ohio facility. We?d love to hear from you if: Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement. Working Knowledge in manufacturing principles, practices, nomenclature, and procedures. Logistics management, production planning, manufacturing environment, financial management, business principles and practices Microsoft Excel, CRM, and general ERP system knowledge. Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria. Compensation: The annual base salary range for this role is from $132,160 to $148,680, plus a annual target bonus of 12.5% of base salary At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic. Founded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the world?s best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of Better Packaging. Better Life. The Company was listed as one of Fortune?s World?s Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row.