Merchant Services New Verticals Team Lead
About the position
As a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
Responsibilities
? Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
,
? Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
,
? Assess and establish goals for individuals and the broader team.
,
? Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
,
? Improve on existing processes and workflows.
,
? Develop impactful projects and report on performance.
,
? Work with other partners to ensure the success of the team.
,
? Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
? Experience in operations, customer service, or other relevant fields.
,
? Proficient understanding of Salesforce and Google Sheets.
,
? Ability to motivate a team, set and achieve targets, and manage career growth and performance.
,
? Comfortable making tough decisions balancing quality and quantity.
,
? Ability to manage multiple project deadlines and shifting priorities.
Nice-to-haves
? Experience in team management or leadership roles.
,
? Strong problem-solving skills and operational mindset.
Benefits
? Premium healthcare coverage
,
? Wellness expense reimbursement
,
? Paid parental leave
,
? Comprehensive benefits and perks
Similar Remote Jobs
Merchant Services New Verticals Team Lead
Posted on: 31-01-2025 09:59
Client Service Associate - Entry Level
Posted on: 31-01-2025 09:59
Associate Buyer, A New Day Apparel
Posted on: 31-01-2025 09:59
Remote YouTube Content Creator Full Cycle
Posted on: 31-01-2025 09:59
Remote Data Entry Job at Disney
Posted on: 31-01-2025 09:59
Entry Level Review Blog Writer (Remote)
Posted on: 31-01-2025 09:59
Remote Data Analyst / Entry Level
Posted on: 31-01-2025 09:59
Remote Sales Representative - Entry Level
Posted on: 31-01-2025 09:59
Automated Tester with IRS MBI clearance
Posted on: 31-01-2025 09:59
Entry Level Construction Sales Representative (Mississippi)
Posted on: 31-01-2025 09:59
Senior Engineer SRE (REMOTE)
Posted on: 16-07-2024 18:49
Order Replenishment Merchandiser - Lead - Odessa, TX
Posted on: 21-02-2025 00:00
Associate Director, Quality Assurance - Remote
Posted on: 27-02-2025 00:00
Food Handling Associate
Posted on: 28-01-2025 06:21
AT&T East Region Partner Manager
Posted on: 11-12-2024 17:45
Job Title: Virtual Assistant - Social Media Marketing (Philippines)
Posted on: 31-01-2025 10:01
Remote Call Center Representative (Manitoba)
Posted on: 30-10-2024 05:35
Customer Service Travel Agent-Remote
Posted on: 11-12-2024 17:45
Regional Finance Manager (Remote)
Posted on: 16-07-2024 18:36
Community Health Worker - Remote in Cincinnati, Dayton, or Cleveland, OH
Posted on: 20-01-2025 00:00