Quality Engineer - Technical Customer Service

Position Summary: Reporting to the Quality Manager of Fritz Winter ? North America, this role represents Fritz Winter at its U.S. customers in support of the Quality Assurance function. Roles and Responsibilities: ?nvolves substantial travel to Fritz Winter customers in support of the Quality Assurance function. ?rovides support to the customer in consultation with the head of Quality Assurance regarding raw and finished parts, prototypes and serial parts. ?upports complex trials and new product runs at the customers including documentation of results and presentation of initial sample parts. ?ocuments results and ensures a smooth and timely exchange of information between Fritz Winter and the customers based on customer requirements. ?erforms analysis of quality concerns utilizing disciplined problem-solving techniques to identify true root causes. ?nitiates and monitors corrective actions in cooperation with Quality Assurance. ?oordinates/oversees third party activities as appropriate (i.e. sorting and rework activities). ?ollaborates and leads projects in accordance with applicable Fritz Winter guidelines. ?erve as Voice of the Customer to Fritz Winter operations. ?esponsible for exceptional customer quality satisfaction, meeting all deadlines with accurate and thorough communication. ?articipates in continuous improvement initiatives. ?rganize, plan, conduct and document worker-training courses according to customer requirements. ?ompile monthly statistics regarding customer complaints, scrap, and rework Education and/or Experience ?S in Mechanical Engineering or related field of experience ?utomotive manufacturing experience preferred ? years Quality Assurance experience Skills Required/Desired ?illingness to travel domestically and internationally ?xperience with iron castings preferred ?xperience with machining processes preferred ?xcellent organizational skills ?trong oral and written communication and interpersonal skills ?omputer skills with experience using MS Office Applications (Word, Excel, PowerPoint, Outlook) ?etail oriented with strong analytical/problem solving skills ?luency in German a plus ?luency in Spanish a plus Physical Requirements ?ormal duties will include periods of sitting, standing, walking, and some reaching and lifting ?pecific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Miscellaneous ?assport required ?urrently located in the Great Lakes Region, preferred ?illingness to participate in necessary further education Job Type: Full-time Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Employee assistance program ? Health insurance ? Life insurance ? Paid time off ? Vision insurance Education: ? Bachelor's (Required) Willingness to travel: ? 75% (Required) Work Location: Remote