Remote Chat Support Specialist - Part Time

Aetna, a CVS Health company, is looking for dedicated and professional individuals to join our team as Remote Chat Support Specialists.
About the Role
As a Remote Chat Support Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch support through live chat. This role is perfect for someone who thrives in a fast-paced, virtual environment and values meaningful interactions.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via live chat.
? Provide accurate information about Aetna products, services, and policies.
? Troubleshoot and resolve customer concerns effectively and efficiently.
? Document and track interactions, ensuring high-quality service standards are maintained.
? Collaborate with team members and escalate complex issues when necessary.
Requirements
? Experience: At least 1 year of customer service experience, preferably in a remote or chat support role.
? Skills: Strong written communication skills, attention to detail, and problem-solving abilities.
? Tech Savvy: Comfortable with navigating multiple software applications and chat platforms.
? Work Environment: Reliable high-speed internet and a quiet, distraction-free workspace.
? Education: High school diploma or equivalent (college coursework or degree is a plus).
Benefits of Joining Aetna
? Flexible part-time hours tailored to your schedule.
? Competitive hourly pay.
? Work-from-home convenience.
? Opportunities for growth within a leading healthcare organization.
How to Apply
If you?re ready to make a difference in the lives of Aetna customers while enjoying the benefits of remote work, apply today!