Entry Level Operations and Customer Service Coordinator

Description: ? Responsible for the coordination and execution of operational activities predominantly within North America ? Provide project management of multiple, simultaneous field projects ? Plan and coordinate telecom operations with a focus on professionalism and efficiency ? Take the lead in recruiting and training new pilots ? Ensure readiness for pilots before they arrive on site ? Tackle issues on the fly to maintain quality and service ? Support pilots with site access or planning needs ? Understand drone capabilities and airspace regulations ? Maintain awareness of the telecommunications industry ? Work with Quality Control team to maintain standards ? Keep track of projects with daily reports using spreadsheets and software Requirements: ? Bachelor's degree preferred ? 1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.) ? Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings ? Organizational skills and the flexibility to jump from priority to priority ? Able to work remotely and coordinate effectively with a fully remote workforce ? Interested in technology and the drone space ? Drone experience, knowledge of UAV operations and regulations is a plus ? Excellent English written and verbal communication skills ? Exceptional customer service ? A high degree of attention to detail ? Relevant experience with drones, and/or photography is preferred ? Familiar with the telecommunications industry, including specific equipment and access requirements ? Ability to work independently and in a team ? Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack ? Project management skills and attention to detail ? Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams Benefits: ? Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries ? Medical insurance covered up to 100% depending the plan chosen ? Dental & vision insurance ? Flexible time off ? Stock incentive program ? Work from home environment ? Autonomy and upward mobility ? Diverse, equitable, and inclusive culture, where your voice matters