Customer Service Representative - BILINGUAL (SPANISH & ENGLISH)

The Customer Service department makes sure that payments are being made for both hospital and government accounts. As a representative, the employee will help the responsible party understand why there is a debt attached to their name, as well as provide direction for any disputes or issues pertaining to an account. After training, employees are expected to be proficient in working the dialer, incoming calls, taking payments, and noting correspondence BOTH in ENGLISH & SPANISH.
As a team member in our Customer Care Center, you will:
? Efficiently handle 50+ Calls per day via inbound calls or on an auto-dialer
? Take responsible party/patient calls and provide accurate, satisfactory answers to their queries and concerns
? De-escalate situations, offering patient assistance and support
? Assist the patient by scheduling payment arrangements
? Multi-task with the use of relative websites and our in house system.
? You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced setting.
Training Schedule: 1 week
Monday ? Friday from 9:00 am ? 5:00 pm. 100% attendance is mandatory
Work Shift:
? 3 days: 9am ? 5pm
? 2 days: 12pm- 8pm
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Life insurance
? Paid time off
? Vision insurance
Schedule:
? 8 hour shift
? Day/Night shifts
? Monday to Friday
? Overtime
? Weekend availability
? ***ALL REMOTE POSITIONS REQUIRE YOU TO HAVE YOUR OWN EQUIPMENT***
All qualified applicants will received consideration for employment without regard to age, race, creed, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Shift:
? Day shift
? Evening shift
? Morning shift
Work Location: Remote