?? ?? Technical Customer Service ++ Other Open Positions

The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
We?re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we?re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, we?re looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
? Strategize customer service efforts
? Chat and Email support
? Ongoing creation and updating of support articles
? Manage billing, refund, and cancellations on payment platforms
? Reviewing customer feedback
? Tracking key metrics on sales, refunds, and cancellations
? Learn from user tests videos to understand how clients perceive the product
? Proactive team management via ClickUp, Slack, and other tools
? Eventually, help build a team of CS superstars
? Identify and solve solutions
? Helping customers use proxies effectively
? Chat and Email support
Requirements
? Basic to Mid backend programming skills
? IT-related background
? High-level written and verbal English communication skills
? Attention to detail
? Self-motivated
? Problem solver, not a problem creator
? Deep understanding of the internet and technology
? Ability to work independently
? Innovative and creative
? Slack, Google Mail, Google Sheets, etc.
? Ability to learn tools like Zendesk, Intercom, etc.
? Have a mic and webcam for meetings
? Isn?t scared of a process document
? Can work at 10:00 PM ? 06:00 AM UTC
What You Can Expect From Us
? Ongoing training and coaching
? Opportunities for promotions when you?re a star performer
? Flexible holiday schedule