eCommerce Implementation Specialist

The eGrowcery eCommerce Implementation Specialist will have responsibilities that include the following: ? Lead clients through implementation projects utilizing the standard eGrowcery launch management approach and toolkit ? Identify and implement improvements to the launch management approach and toolkit ? Manage client launch plans ? Lead client status calls and meetings ? Provide training related to the eGrowcery platform ? Provide training and guidance related to supporting processes, technology and equipment ? Assist with client promotions at launch ? Advise clients on ongoing marketing plans that lead to consistent growth on the eGrowcery platform ? Lead clients through the required configuration decisions to optimize the configuration of the eGrowcery platform ? Identify gaps in eGrowcery onboarding process and recommend associated solutions ? Report the launch status of each client project The Commerce Implementation Specialist will ideally have the following qualifications: ? Demonstrated success in completing projects utilizing cloud-based solutions ? Ability to lead client-facing calls and meetings ? Ability to build and maintain strong client relationships ? Ability to guide clients through issue resolution of technical and business-related issues ? Ability to work in a technical environment that includes configuration of pre-determined options, FTP file transfer, and payment processing configurations ? Ability to manage multiple (high volume/low complexity) projects concurrently ? Proficiency in using Microsoft Office suite of products ? Basic understanding of web development and general back end systems ? Ability to work independently, and as a member of a team, with limited supervision ? Ability to communicate in written and verbal formats in a professional and effective manner