Customer Support Specialist for voice and chat account
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team
?? Native Speaker level proficiency in Filipino and English
?? Bachelor's degree in a related field (e.g. business, marketing, communication)
?? 2+ years of experience in a customer support role
?? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
?? Strong problem-solving skills and attention to detail
?? Experience using customer support software (e.g. Gorgias, etc.)
?? Independent Contractor Agreement
?? Quarterly Performance Bonus
?? Monthly Performance Bonus
?? Health Insurance Reimbursement
?? WFH Upgrade Allowance
?? 15 Days Paid Time-Off
?? 6 Company-Wide Holidays
?? 6 Country Holidays
?? 100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 02-02-2025 00:00
Remote Amazon Work From Home Opportunities Part-Time Positions Available (Apply Today)
Posted on: 02-02-2025 00:00
Software Engineer (Prototype/MVP Development)
Posted on: 02-02-2025 00:00
OTR CDL A Driver
Posted on: 02-02-2025 00:00
Remote Data Entry Specialist (Typist) (Part time/Full time)
Posted on: 02-02-2025 00:00
Manual Tester - Contract to Hire
Posted on: 02-02-2025 00:00
Paraprofessional - Full Time
Posted on: 02-02-2025 00:00
Work From Home Cold Caller
Posted on: 02-02-2025 00:00
Administrative Support Assistant
Posted on: 02-02-2025 00:00
Amazon Part Time Data Entry Jobs @Remote $27/Hour
Posted on: 02-02-2025 00:00
Sr. Business Partner ? Space Presentation & Transitions- Home
Posted on: 27-02-2025 00:00
Data Visualization Expert - (DATA ENTRY / REMOTE)
Posted on: 27-02-2025 00:00
Online Government Affairs Specialist
Posted on: 03-01-2025 07:35
Entry Level Facebook Customer Support Representative Remote Social Media Job
Posted on: 27-02-2025 00:00
(Apple Live Chat Remote Jobs) Apple Customer Support ? Work From Home
Posted on: 13-09-2024 00:00
Customer Sales and Service Representative
Posted on: 16-12-2024 16:52
Doordash Customer Service Job Work From Home $26/Hour
Posted on: 22-07-2024 03:03
Human Resources Generalist - Remote
Posted on: 31-01-2025 09:58
Key Account Manager - Northeast Grocery (BODYARMOR)
Posted on: 13-09-2024 00:00
Disney remote data entry jobs ? Part-time (WFH) Jobs
Posted on: 16-07-2024 18:37