Customer Service Representative- Remote USA based only

Remote, USA Full-time Posted 2025-05-05

SureCo is seeking a motivated and friendly Customer Service Representative to join our dedicated team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries and concerns regarding our health insurance products and services. Your commitment to customer satisfaction will play a vital role in fostering positive relationships and enhancing our overall service experience.

Key Responsibilities
? Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided.
? Assist customers in understanding their insurance policies, claims processes, and service options.
? Document customer interactions clearly and accurately in the company database.
? Identify and escalate complex issues to the appropriate department when necessary.
? Collaborate with team members to improve processes and customer experience.
? Stay updated on company products, policies, and procedures to provide informed assistance.
? Participate in ongoing training and development opportunities.
? High school diploma or equivalent; associate's or bachelor's degree preferred.
? Previous experience in a customer service role is highly desirable.
? Strong communication skills, both verbal and written, with a customer-centric approach.
? Proficiency in using computers and customer service software.
? Excellent problem-solving abilities and the capacity to manage multiple tasks effectively.
? Ability to work independently as well as part of a team.
? Knowledge of the health insurance industry is a plus but not required.

Apply for the Job

Customer Service Representative- Remote USA based only

Similar Remote Jobs

Customer Service Representative- Remote USA based only

Work From Home Jobs For Teens ? Part Time Jobs

AI & Data Summer Internship Program - Operations Team

Summer Business Development & Marketing Intern

Entry Level Fedex data entry job(Work At Home)

Data Entry Clerk - Remote USA based Only

Costco Careers Data Entry Specialist Remote Jobs Part-Time - Apply Now

Exciting Remote BCBA Role Open for Vergennes Students for 24/25 School Year!

Warehouse Swing Shift

Legal Summer Associate

Remote Administrative Assistant/Customer Service

Online Remote Walmart Shopping Team ? Early Am and Evening (Part-Time / Full-Time)

Jr Software Developer ? Remote in Clarksburg, WV

Remote Data Entry Clerk Typing - Part Time

Donation Coordinator 2 - Night Shift Position (7pm - 7am)

Business Development Representative (Fully Remote)

Lead Software Engineer, Frontend

Delta Airlines Virtual Assistant Jobs

Wellford Sc Zaxbys Day Shift Cook

Service Center Support PT