Scheduler (Home Care)

Location: Chicago, IL

Company: Percipience Home Care Services

Employment Type: Full-Time

Start Date: Late April 2025

About Us

Percipience Home Care Services is a leading provider of compassionate, high-quality in-home care for seniors and individuals in need of assistance. We are dedicated to improving the lives of our clients by delivering personalized care that promotes independence, dignity, and well-being. Our team is passionate about making a difference, and we are looking for a detail-oriented and organized Home Care Services Scheduler to join our growing team in Chicago.

Job Summary

The Home Care Services Scheduler is responsible for coordinating and managing the schedules of our caregivers to ensure seamless service delivery to our clients. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, be adept at problem-solving, and have a passion for supporting both clients and caregivers.

Key Responsibilities
? Create, manage, and optimize caregiver schedules to ensure all client needs are met efficiently and effectively.
? Communicate with clients, families, and caregivers to confirm schedules, address changes, and resolve scheduling conflicts.
? Monitor and adjust schedules in real-time to accommodate last-minute changes, emergencies, or caregiver availability.
? Maintain accurate and up-to-date records of client care plans, caregiver assignments, and scheduling details in the company?s software system.
? Collaborate with the care coordination team to ensure proper alignment of caregiver skills with client needs.
? Provide exceptional customer service by responding promptly to client and caregiver inquiries and concerns.
? Ensure compliance with company policies, procedures, and regulatory requirements.
? Generate reports and analyze scheduling data to identify trends, improve efficiency, and enhance service delivery.
? Assist with onboarding new caregivers and providing training on scheduling processes and tools.

Qualifications
? High school diploma or equivalent; associate or bachelor?s degree preferred.
? 1-2 years of experience in scheduling, staffing, or a related field, preferably in healthcare or home care.
? Proficiency with scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
? Strong organizational and time-management skills with the ability to prioritize tasks effectively.
? Excellent verbal and written communication skills.
? Ability to work independently and as part of a team in a fast-paced environment.
? Compassionate, patient, and customer-focused attitude.
? Knowledge of the Chicago area and its communities is a plus.

Why Join Percipience Home Care Services?
? Competitive salary and benefits package.
? Opportunity to make a meaningful impact in the lives of clients and caregivers.
? Supportive and collaborative work environment.
? Professional development and growth opportunities.

How To Apply

If you are passionate about helping others and have the skills to excel in this role, we?d love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience to [email protected] or apply through our website at https://www.percipiencehomecare.com/.

Note: This position is expected to start in late April 2025. Applications will be reviewed on a rolling basis, and interviews will begin in early 2025.

Percipience Home Care Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.