Associate, Client Support

Job Description

This role can be based anywhere in the United States.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional ... and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.

We are looking for a Client Support Associate that will provide ticket query support to our client. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

? Answers general queries from internal clients, including monitoring inquiries

? Data Entry, gathering of required details, and process management based on SOP

? Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification

? Update designated points of contact (POC) with information to ensure accuracy.

? Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
? Perform any other related duties as required or assigned

Required Skills
? Shares strong willingness to drive impact
? Strong attention to detail with accuracy being at the core of all tasks
? Strives towards excellent service levels to create an exceptional customer experience
? Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data
? Performs other related essential duties as assigned or requested
? Ability to write simple reports and general business correspondence
? Ability to apply concepts of basic algebra and geometry
? Strong organization, time management, and problem- solving abilities
? Ability to work both independently and on a team

Required Experience
? 1-3 years of relevant professional experience
? Previous experience within professional relocation or assignment consultation/management preferred

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $19.00 - $19.23 an hour.

At Graebel, where we truly value the exceptional contributions of our dedicated team-yes, that means YOU-we've crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet