Chat Support Representative ? Work from home

• Job Title:** Chat Support Representative - Work from Home
• Company:** eBay
• Location:** Chicago, Illinois, US...
• Job Type:** Part-Time
• Seniority:** Entry Level
• Years of Experience:** 1

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• Job Description:**

Join eBay, a global leader in e-commerce, as a Chat Support Representative! This is a fantastic opportunity for motivated individuals looking to kickstart their career in customer support within a dynamic and innovative work environment. In this role, you will provide exceptional support to our customers through chat, ensuring a satisfactory shopping experience on our platform. *Key Responsibilities:**

• **Customer Interaction**: Respond to customer inquiries via live chat, addressing issues related to orders, payments, returns, and account management promptly and professionally.
• **Problem Resolution**: Utilize critical thinking and problem-solving skills to identify and resolve customer issues, ensuring customer satisfaction is achieved.
• **Product Knowledge**: Maintain an in-depth understanding of eBay products, policies, and services to provide accurate information and assistance to customers.
• **Documentation**: Accurately log chat interactions and follow-up actions in our customer relationship management (CRM) system to keep records up-to-date for team efficiency.
• **Quality Assurance**: Adhere to company guidelines for quality assurance, including meeting response times, accuracy rates, and customer satisfaction metrics.
• **Team Collaboration**: Work closely with team members and supervisors, contributing to team goals and providing feedback on processes and tools to enhance service delivery.
• **Feedback and Improvement**: Gather and convey customer feedback to management to aid in improving our chat support processes and enhance customer experience.
• Requirements:**

• **Education**: High school diploma or equivalent required; an associate degree or higher is a plus.
• **Experience**: Minimum of 1 year of customer service or support experience, preferably in an e-commerce or retail environment.
• **Technical Skills**: Proficient with computer systems and software applications, particularly CRM tools, and chat support platforms.
• **Personality Traits**:
• Hardworking: Demonstrated commitment to completing tasks efficiently and with high-quality standards.
• Motivated: Self-driven with a strong desire to learn, improve, and succeed in a fast-paced environment.
• **Soft Skills**:
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively to customers.
• Attention to Detail: Strong focus on accuracy and detail, ensuring that all customer interactions are handled correctly and thoroughly.
• Benefits:**

• Travel opportunities to company events and training sessions.
• Joining bonus upon successful completion of the training period.
• Comprehensive medical coverage.
• Working Environment:**

Be part of a collaborative team that is paving the way in the e-commerce industry with cutting-edge ideas and solutions. Our work-from-home setup allows you to maintain a work-life balance while being part of a vibrant and innovative workplace culture.
*Application Deadline:** November 3, 2024

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• Equal Opportunity Statement:**
eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

Embark on your eBay journey today and help us redefine the shopping experience for millions of customers worldwide!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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