Customer Success & Project Coordinator (Freelance, Part-Time, Flexible)

About ONSCREEN

ONSCREEN is changing the way older adults communicate and stay in touch with family, friends, healthcare providers, and social events by evolving the TV into a communication, companionship, and care platform. We are reducing loneliness & isolation and helping people thrive in their homes longer ? and you can be a part of this exciting journey!

About the Role

ONSCREEN is looking for a motivated, enthusiastic, and smart Customer Success & Project Coordinator to support the rollout of our technology in senior living communities. This is a freelance, part-time, flexible role (1099 independent contractor), ideal for someone seeking meaningful work with a growing AgeTech startup while maintaining flexibility and work-life balance.

In this role, you won?t be directly implementing the technology, but you will be coordinating and supporting the rollout process, ensuring customers have all the necessary training, resources, and guidance to successfully adopt our platform. You will also serve as the main point of contact for customers, assisting them throughout their journey with ONSCREEN.

As an early-stage technology startup in the AgeTech space, we are constantly learning from our customers and adapting to meet their needs. You must be agile, communicative, and highly responsive to feedback while helping us grow and refine our customer success approach in a fast-paced environment.

Key Responsibilities
? Serve as the primary point of contact for clients during the rollout process.
? Provide training, documentation, and ongoing guidance to ensure successful adoption.
? Coordinate implementation timelines with senior living communities and internal teams.
? Monitor project progress, proactively addressing client concerns and roadblocks.
? Gather feedback and relay insights to internal teams for continuous improvement.
? Ensure customers are fully equipped with the knowledge and tools needed for a seamless deployment.
? Respond to inbound inquiries from potential customers and provide them with the necessary information to make informed purchasing decisions.
? Follow up with existing customers to ensure they stay happy and engaged throughout their subscription.

Qualifications
? Strong people skills with the ability to build relationships and provide excellent customer support.
? Excellent verbal and written communication skills.
? Organized, detail-oriented, and proactive in problem-solving.
? Tech-savvy with the ability to explain technology in a simple, approachable way.
? Strong problem-solving skills and attention to detail.
? Motivated to grow and excel in your role and responsibilities.
? Curious and hungry to learn, always looking for opportunities to grow.
? Flexible and willing to wear many hats.
? Experience working with senior living communities is a plus.

Work Details & Compensation
? Hours: 20-30 hours per week (flexible schedule)
? Compensation: $20-30 per hour (based on experience)
? Employment Type: Freelance (1099 independent contractor)
? Location: Remote (U.S.-based candidates only)

Why Join ONSCREEN?
? Make a meaningful impact by improving the lives of older adults and their families.
? Work remotely with flexible hours that fit your schedule.
? Be part of an award-winning, innovative and fast-growing AgeTech startup.
? Grow within the company and contribute to our evolving customer success strategy.

If you?re excited about making a real difference and want to be part of a mission-driven company, we?d love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.

Job Types: Part-time, Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 20 ? 30 per week

Benefits:
? Flexible schedule
? Work from home

Shift:
? Day shift

Work Location: Remote