Population Health Management Advocate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors? support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Population Health Management Advocate assists in the implementation and ongoing operational management of the Population Health Management suite of products. Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for customers in assigned business segments and products. Understands the role of product advocate and assists team members in implementation and ongoing product management. Communicates basic product standards and policies. Uses appropriate information systems technology applications to support client and project activities and objectives.

Develops a mutually rewarding working relationship with client contacts, internal and external team members, to ensure renewal of case and retention. Follows through on outstanding issues to the point of resolution. Executes tactical components of the account team?s programmatic plan for each client. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client?s needs are being met and resolved. Collaborates with team members on case installation to manage the integration of products and plans for each Population Health Management client, ensuring a smooth installation and continued program satisfaction and success.

Required Qualifications

Strong Analytical and problem solving skills.

Excellent verbal and written communication skills.

Basic experience in Microsoft Applications (Outlook, Excel, TEAMS)

Education

High School Diploma or equivalent

Pay Range

The Typical Pay Range For This Role Is

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.