Customer Outreach Manager (Remote Call Center)

If you're looking for a well-paid, challenging yet rewarding work-from-home position that improves peoples' lives... then this will be the most exciting post you read today. Here's why...

My name is Brian Hulek and I am the in house recruiter at Fisico Inc. We're a natural health company that develops and markets nutraceuticals.

And we're currently looking for an A-player to join our company and manage our appointment setting team. I'll share the details of the position in a moment. First, a bit about our ideal candidate (please read every word that follows).

In a nutshell, it's someone who thrives in a sales environment and has at least two years of experience working in a virtual position (i.e. highly self-disciplined and can get the job done with minimal supervision). Experience in the natural health/dietary supplement vertical is a major plus.

Furthermore, the ideal candidate?
? Is Data-driven with the ability to analyze key performance metrics.
? Leads from the front, setting an example through action and dedication.
? Ensures team members are aligned, motivated, and meeting expectations.
? Fosters a collaborative and supportive remote work environment.
? Is reliable. I'm talking about very reliable. Not the, 'This usually doesn't happen, but it happened again' type. We're a small team and everyone must pull their weight. That means showing up every day and on time -- no exceptions (save for a major emergency, of course).
? Ensures team members meet the same standard of reliability and responsibility.
? Be a natural at building relationships and communicating with customers, ensuring their needs are met with care and professionalism.
? Cool and relaxed but always pushing to get things done. It's important that you take responsibility and your main focus is always delivering results.
? Take full ownership of team performance, ensuring timely delivery of results and continuous improvement.

Does all of the above describe you? Great, then keep reading for the job description... The main components of the work would be:

1. Team Management:
? Recruit, train, and supervise a team of appointment setters.
? Monitor individual and team performance through KPIs and ensure targets are met.
? Provide coaching and feedback to improve performance and productivity.

2. Process Optimization:
? Develop and refine scripts, outreach strategies, and scheduling workflows.
? Implement tools and technologies to streamline the appointment-setting process.
? Monitor call metrics, appointment conversion rates, and reporting.

3. Collaboration with Sales Teams:
? Work closely with sales representatives to align scheduling priorities with sales goals.
? Ensure smooth handoffs between appointment setters and sales reps.
? Communicate feedback from clients or prospects to improve outreach efforts.

4. Reporting and Analysis:
? Track and report key metrics, including call volume, appointments scheduled, no-shows, and conversion rates.
? Identify trends, gaps, and opportunities for process improvement.

5. Customer Interaction:
? Handle escalations or complex scheduling requests from potential clients.
? Ensure a high level of professionalism and customer satisfaction during the appointment-setting process.

NOTE: We are accepting applications from international candidates but you MUST speak fluid English.

This is a full-time, work-from-home position. We are currently looking to fill the following schedule:

8:30 a.m. to 5:00 p.m. EST, Monday through Friday.

We are happy to offer some flexibility, with start and end times adjustable by up to one hour later to accommodate your needs.

??????????????We offer paid sick time off as well 6 holidays per year and paid vacation leave. We also offer performance bonuses.

OK, if you're still reading this, there's a chance you could be a fit for this position. Again, we're looking for a dependable, detail-oriented, and easy-going (yet professional) person to join our team. If you're confident you're a fit, then please let me know by visiting the link below and submitting an application.

Click the link to apply for the position

https://forms.gle/DrbH48jcHmp7xd3ZA

I look forward to hearing from you.

Brian Hulek

Fisico Inc

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:
? Employee discount
? Paid time off

Schedule:
? Monday to Friday

Supplemental Pay:
? Bonus opportunities

Experience:
? Call Center Sales Supervisory: 1 year (Required)
? Call Center Sales: 3 years (Required)

Work Location: Remote