Remote - NOC Engineer

NOC The candidate must have a Bachelor?s/Master?s degree in IT/ Computer Science or equivalent. Professional Qualification

Roles and Responsibilities

? Monitor and take corrective actions for hosted environment.

? Helps customer to solve reported product and network problems of varied complexity.

? Replicate the customer issues in lab environment.

? Work with engineering teams to replicate customer issues and test possible fixes.

? Work on problems of diverse scope across all solutions from Versa.

? Incident/ticket lifecycle management.

? Setting up infrastructure.

? Create knowledge articles.

? Ability to write bash/python scripts(optional).

Essential Skills

? ROUTING, OSPF & BGP, MPLS, L3 VPN

? TCP/IP protocol suite, SFW, NGFW

? Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.

? Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering.

? Understanding of security logs, vulnerabilities, CVEs, threat map.

? Experience in handling perimeter security, endpoint security, web, and email security.

? Well verse with ticketing related process.

? Working knowledge of Linux/Unix environment.

? Good understanding of Virtualization and related technologies.

? Experience managing, supporting, and deploying network infrastructures.

? Strong ability to diagnose server or network alerts, events, or issues.

? Understanding of common information architecture frameworks.

? Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

? Good oral and written communication skills, and ability to address conflict with others constructively.

? Ability to work in 24x7 rotational shifts.

Desired Skills

? Experience in configuration and troubleshooting networks and security appliances.

? Experience in Threat Analysis and Security Incident handling.

? Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be added advantage

? SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud

? The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.

? Commitment to customer delight is a must.

? Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.

? Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Competency

? Team player, can-do attitude and takes initiative.

? Ability to work independently as well as in a team (in start-up environment).

? Good communication skills to work with cross-functional groups.

? Excellent verbal and written communication skills.

? Excellent troubleshooting and problem-solving skills.