Inside Sales/Customer Service Representative

About Us:

At Mr. Air Repair, we are a small, family-run HVAC business dedicated to providing exceptional service and support to our customers. With years of experience in the industry, we pride ourselves on our commitment to quality, integrity, and customer satisfaction. As we continue to grow, we are looking for a passionate and dedicated Inside Sales Customer Service Representative to join our team and help us maintain our high standards.

Job Description:

As the Inside Sales Customer Service Representative, you will be the primary point of contact for our customers, ensuring that their needs are met and that they have a positive experience with our company. This is an excellent opportunity for someone looking to make a significant impact in a growing organization.

Key Responsibilities:

• Strong skills with out-bounding and follow ups

• Tasked with handling inbound calls from prospective and existing clients concerning inquiries about sales products, successfully converting 90% of interest calls into scheduled leads.

• Collaborate with other departments to resolve customer concerns and improve overall satisfaction.

• Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, and comments in ServiceTitan.

• Inform homeowners about available products and services and provide recommendations tailored to their needs.

• Reach out to customers after proposals have been delivered to address any remaining questions and arrange further sales visits or convert the proposal into finalized work.

• Make follow-up calls to clients who recently received service or maintenance to generate additional sales leads.

Qualifications:

• Previous experience in a customer service role, with at least 2 years of experience.

• Basic knowledge of HVAC systems and services is a plus.

• Must have a computer with reliable internet speeds.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.

• Proven problem-solving abilities and a customer-centric mindset.

• Experience with ServiceTitan is highly suggested.

• Must have a quiet workspace with no distractions.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Strong organizational skills and attention to detail.

Benefits and What We Offer:

• Competitive salary

• Medical, Dental, and vision; as well as company paid for Life insurance.

• Retirement plan.

• A supportive, family-oriented work environment.

• Flexibility of remote work.

• Paid time off and holidays.

• A positive workplace culture that values teamwork, respect, and open communication.

• Access to ongoing training and resources to enhance your skills and knowledge in the HVAC industry.

How to Apply:
If you are a dedicated HVAC professional looking to join a dynamic team, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and qualifications to [email protected].
? **Mr. Air Repair is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:
? 401(k)
? Dental insurance
? Employee discount
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift

Supplemental Pay:
? Commission pay

Application Question(s):
? Do you have a quiet and dedicated work space?

Experience:
? ServiceTitan: 2 years (Preferred)

Work Location: Remote