Web Chat Representative

Job Description:CarMax is seeking a part-time Web Chat Representative to join our team in Charlotte, North Carolina. As an Entry Level position, no prior experience is required, but candidates should possess a resilient and reliable personality, as well as strong teamwork and research skills.Responsibilities:- Respond to customer inquiries via web chat in a timely and professional manner- Provide accurate information about CarMax products and services- Assist customers with online purchases, scheduling appointments, and resolving issues- Collaborate with other team members to ensure a seamless customer experience- Conduct research to answer customer questions and provide solutions- Meet or exceed performance goals for response time, customer satisfaction, and sales conversionRequirements:- 1 year of experience in a customer service or sales role preferred- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in using web chat platforms and CRM systems- High school diploma or equivalentBenefits:- Medical coverage- Profit sharing- Travel opportunitiesWorking Environment:At CarMax, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.Deadline to Apply:September 2, 2024Equal Opportunity Statement:CarMax is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Representative posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs.