Technical Customer Support Specialist

Remote, USA Full-time Posted 2025-05-05

Technical Customer Support Specialist
? Hiring Type: Direct hire
? Salary: $65,000?$75,000
? Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)

Responsibilities
? Customer Support:
? Handle customer inquiries and troubleshoot technical issues
? Review logs, identify root causes, and implement solutions
? Support installations, upgrades, and escalations as needed
? Documentation:
? Record, prioritize, and resolve tickets in the internal system
? Create documentation for troubleshooting and customer processes
? Inventory Management:
? Configure and manage hardware (e.g., servers, HSMs)
? Oversee equipment inventory and shipping logistics

Qualifications
? 3+ years of IT experience (5+ years in a professional role preferred)
? Expertise in TCP, ICP, networking, virtual machines, and SQL databases
? Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
? Proficiency in:
? Windows OS, SQL Server Express, and IIS
? Networking (IP addressing, subnetting, routing)
? Hardware configuration (Windows servers, switches, firewalls)
? SysInternals tools and general software installation processes

Benefits:
? HSA/Deductible plan options
? $75 pre-tax phone stipend
? Dental, life insurance, 401K + 5% match
? 10 days PTO (flexible) and generous holiday pay

Category Code: JN008

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Technical Customer Support Specialist

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