Call Center Agent - Full-Time - Remote

Description:
? Our Vision is to be the best choice for healthcare in our community
? To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment.
? Answers assigned department/queue overflow calls, maintaining approved standards
? Answers phones and assists callers
? Follows tasking guidelines and provides accurate and complete information
? Addresses Web Appointment Requests as assigned
? Completes the end of day process
? Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
? Maintains compliance with all Orlando Health policies and procedures.
? Performs all other duties as assigned.
? Performs other incidental and related duties as required and assigned
? Maintains an organized and clean work area
? Participates in maintenance of clinical supplies

Requirements: ? High School Diploma or equivalent required ? Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related ? Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred ? A working knowledge of medical terminology preferred ? High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. ? Must have excellent interpersonal, customer service, and communication skills. ? Must be able to perform under stress when confronted with emergency, critical, or unusual situations. ? Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.

Benefits: