Senior Liaison Officer Consumer Affairs

Support all Marriott brands and properties, acting on behalf of Mr. Marriott and other Marriott International Senior Executives and field executives in resolving guest issues. Support brand initiatives, execute reports and corroborate with corporate Legal and Claims departments. Offer guidance and assistance to the Marriott engagement center teams in resolving customer issues, and function as the final escalation point in the issue resolution process. Relocate customers when a property is deflagged or the crisis line is activated. Means of support include report analysis, on-site and remote training of new and existing properties and communication with General and Area Managers/Regional Directors.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests? service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is the world?s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.