Transactional Communications Consultant

This a Full Remote job, the offer is available from: United States
When you join Verizon...
Verizon is one of the world?s leading providers of technology and communications services, transforming the way we connect around the world. We?re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together?lifting up our communities and striving to make an impact to move the world forward. If you?re fueled by purpose, and powered by persistence, explore a career with us. Here, you?ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you?ll be doing?
Transactional Communications are a critical part of the customer experience at Verizon. They provide confirmations, deliver information about products and services, and generally serve as a guide for the customer throughout their lifetime at Verizon. These communications lower call volumes, drive revenue, improve the customer experience and increase loyalty. Working in transactional communications is one of the best ways to get exposure to many parts of the business and understand the inner workings of Verizon.
As a Consultant on our Transactional Communication team within the Digital Marketing and Base Management function, you will be assisting with the creation of transactional campaigns, from discovery through design, development, and deployment. In many cases you will own almost all of the day-to-day work, with the ability to steer the direction of all aspects of the project. You will interact with business stakeholders across the business, agency creative, and development teams on all tactical elements of the communications, including requirements development, timelines, creative design, approvals, and development and testing. You will be directly supported by an experienced communications manager, as well as work together with project management, data strategy, technology, and legal to design, create, and execute successful communications and best in class customer experiences.
Responsibilities include:
? Delivering best-in-class post-transaction or event-driven communications experiences, managing many communications end-to-end, or playing an assisting role with more complex communications.
? Helping translate business stakeholder requirements into a clear and concise communications strategy.
? Writing and/or editing requirements documentation that precisely describes communication copy, design, and technical requirements.
? Working with project management to shepherd requirements through development, acting as the first point-of-contact to address any issues.
? Assisting with QA, defect resolution and research requests.
What we?re looking for...
You?ll need to have:
? Bachelor?s degree or four or more years of work experience.
? Four or more years of relevant work experience.
? Ability to manage multiple simultaneous projects under tight timelines, with extreme attention to detail.
? Marketing experience with a customer experience focus.
? Competent copywriting and/or editing ability.
? Experience with (or comfort level with learning) the technical aspects of 1:1 communications, such as dynamic data, triggering and orchestration systems.
? Experience with project management and related tools (e.g. JIRA).
Even better if you have:
? Bachelor?s degree in Marketing or Business.
? Excellent communication and presentation skills.
? Expertise in customer communications architecture and processes.
? Experience with commercial marketing tools (Adobe Campaign, Adobe Experience Manager, Responsys, and/or Salesforce).
? Experience building CRM communications programs with multiple data sources.
? Experience managing external partners and agencies.
? Digital Marketing experience.
? Experience with commercial marketing software and/or tools.
? Knowledge of agile development process.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don?t meet every ?even better? qualification listed above.
Where you?ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We?re proud to be an equal opportunity employer - and celebrate our employees? differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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