Bilingual Remote Call Center Representative

Make a Difference in Healthcare! (bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within a 1-hour radius of 7901 E. Lowry Blvd Denver, CO 80230.

START DATE: 4/14

Compensation:
? During Training: $22.63hr.
? After Training: $23.66/hr.
Training/Working Schedule:
? Training Hours (12 weeks): Fluctuate from Mon-Fri 8am-4:30pm MST and 11:30am-8pm MST. Your schedule fluctuates during training, and you will receive notice of any changes.
? AFTER TRAINING: Must be able to work weekends. Schedule could be anywhere from 7am MST Start Time to 9:30pm MST (Mon-Sun), always with 2 days off during the week. MUST be able to work weekends!

salary: $22.63 - $23.66 per hour
shift: First
work hours: 8 AM - 9:30 PM
education: High School

Responsibilities
? Respond to a high volume of incoming calls.
? Assist members with benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
? Heavy data entry, updating patient profiles/demographics.
? Track interactions and ensure proper compliance using dual screens and the latest technology.

The essential functions of this role include:
? working weekends
Skills
? Call Center Support
? Call Center
? Empathy
? CRM
? Patient Support
? EHR/Epic
? Customer Service
? Appointment Scheduling
? Healthcare
Qualifications
? Years of experience: 1 year
? Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.