Hybrid Sales Support Representative | Remote WFH

Sales Support Representative - Hybrid - Remote | WFH

Job Overview

We invite you to embark on an exciting career journey with us as a Sales Support Representative in our flourishing IT channel business. This entry-level opportunity is designed for individuals who are passionate about sales and looking to gain invaluable hands-on experience in a vibrant and growing industry. Join a team of seasoned professionals and lay the groundwork for a successful future in sales.

Key Responsibilities

In your role as a Sales Support Representative, you will be instrumental in facilitating the success of our sales team and enhancing customer satisfaction. Your responsibilities will encompass:
? Managing a specific customer territory and generating sales opportunities to drive business growth.
? Preparing precise quotes and processing orders swiftly to ensure operational efficiency.
? Resolving vendor-related challenges, such as pricing inconsistencies and shipping delays, to maintain seamless business operations.
? Cultivating relationships with customers and business partners, both virtually and in-person, while representing our company with professionalism.
? Supporting various business activities, including participation in company events and site visits as required.
? Prioritizing daily tasks to align with sales objectives and account strategies.
? Leveraging vendor pricing tools and contract systems to maximize efficiency.
? Acting as a key liaison among sales, administrative, and support teams to guarantee smooth order processing and issue resolution.
? Developing a comprehensive understanding of our hardware, software, and support offerings to effectively assist the sales team and customers.
? Embracing cutting-edge technologies and utilizing relevant software to streamline workflows.
? Assisting with research, scheduling communications, and addressing customer inquiries to support the sales team.
? Adapting to the dynamic needs of the business by assuming additional responsibilities as necessary.

Required Skills

We seek candidates who are eager to learn and possess strong organizational abilities. The ideal candidate will demonstrate:
? Excellent listening skills to discern customer needs and team goals.
? Patience and professionalism in addressing challenges and resolving inquiries.
? A positive, collaborative attitude that emphasizes teamwork.
? A customer-first approach, ensuring superior service in all interactions.
? Proficiency in MS Office (Excel, Word, Outlook), Adobe, and AI tools.
? Intermediate Excel capabilities for quote preparation and analysis.
? Familiarity with Webex/Zoom for virtual communication.
? Basic math proficiency for ensuring accuracy in quotes and orders.
? Strong communication and interpersonal skills to foster effective teamwork.
? Exceptional organizational skills to manage multiple tasks and meet deadlines in a fast-paced setting.
? The ability to establish trust and credibility with both internal and external partners.
? Analytical and problem-solving aptitude to address vendor concerns and support leaders.
? Flexibility and adaptability in handling shifting responsibilities and priorities.
? A self-motivated, process-oriented mindset geared towards enhancing efficiency.
? Resilience under pressure, showcasing the ability to manage high workloads and strict deadlines.

Qualifications

While a Bachelor's degree is preferred, it is not mandatory. Candidates with at least one year of customer support experience will be considered favorably.

Career Growth Opportunities

Our company is dedicated to fostering career growth and development. This role provides exceptional opportunities for professional advancement, allowing you to enhance your skills while contributing to the collective success of our team.

Company Culture And Values

We pride ourselves on maintaining a supportive and collaborative work environment that values teamwork and customer satisfaction. Our culture encourages diversity and inclusion, making it an ideal setting for individuals who aspire to develop their skills and make a positive impact.

Compensation And Benefits

We offer a highly competitive benefits package, including:
? A flexible hybrid remote work schedule
? Medical, dental, and vision insurance
? 401(k) plan with company contributions
? Paid time off (PTO) and holidays
? Monthly bonus plan
? And more!

If you are ready to elevate your career in a fast-paced, supportive environment where your contributions are valued, we encourage you to apply today!

Employment Type: Full-Time