Virtual Assistant: Join a Small B2B Software Company

Job Description

We are a small, successful B2B software company based in Sweden, looking for a US East Coast-based Virtual Assistant to help with administrative tasks related to sales and customer service. This role is designed to be flexible and family-friendly, making it a great fit for stay-at-home moms or working moms seeking meaningful part-time work that fits into their busy schedules. Please only apply if you live in the USA - we will not look at any other candidates.

About Us

Our company offers a B2B software product, SQL Spreads (sqlspreads.com), a Microsoft Excel Add-In that enables business users to update and manage SQL Server data.

• 900 customers in 50 countries, with a primary focus on the US.

• Customers are mid to large-sized companies, primarily in IT and Finance departments.

• We rely on organic traffic and inbound inquiries?there?s no cold calling or direct selling involved.

Your Role

This is a part-time contract role requiring 5?10 hours per week, with the potential for more hours over time as your familiarity with the role grows.

Responsibilities:

• Customer Support: Check our HelpScout inbox twice daily to respond to first-line inquiries about licensing, product details, and sales. Forward technical issues to our development team when necessary.

• Have calls with customers - answer product/licensing questions, take time to get information about their issues (and send to the development team) and potentially do simple product demos in the future.

• Administrative Support:

• Create quotes and invoices.

• Maintain and update customer information in our systems.

• Assist with end-of-month reporting, such as compiling sales figures and updating records.

• Short-Term Projects: Support tasks like data cleanup, setting up new systems, and coordinating customer interviews or reviews.

• Collaboration: Report to the Customer Service/Marketing/Sales representative and contribute to team goals.

Why This Role Might Be Perfect for You

• You enjoy admin work and bringing structure to workflows.

• You?re a stay-at-home mom or working mom looking for flexible, part-time work that fits into your life.

• You?d like to be part of a small, successful tech company with a remote-first, global team.

• You enjoy helping customers and appreciate a supportive work environment.

What We?re Looking For

Experience:

• 5 years in an administrative roles.

• Familiarity communicating with customers in mid to large-sized companies in the US.

Skills:

• Proficiency in Microsoft Office and Google Docs.

• Strong organizational and time-management skills.

• Fluent English communication (written and spoken).

Availability:

• Located in the US (East Coast), with at least 2?4 hours of overlap with CET business hours (8am?4pm CET).

• Able to commit to 5?10 hours per week initially.

• Bonus Points: Experience in a tech company is a plus but not required.

What You?ll Love About This Role

• Flexible, family-friendly work that accommodates your schedule.

• A long-term opportunity to grow with our team.

• Engaging, meaningful tasks with a focus on organization and collaboration.

• Working with happy customers who appreciate your support.

Apply Now

If this sounds like the role for you, we?d love to hear from you!