Part-Time Partner Growth Coordinator (Remote)

Are you a proactive relationship-builder with a passion for driving customer success? Do you have experience in account management, customer engagement, or partner retention? If so, wichealth wants to hear from you!

We are seeking a Part-Time Partner Growth Coordinator to join our fully remote team. This role focuses on increasing engagement among low-usage accounts, driving customer satisfaction, optimizing product use, and improving retention for our WIC organization partners nationwide.

Key Responsibilities: Proactive Partner Engagement ? Build and maintain strong relationships with wichealth partners through regular check-ins and personalized recommendations. ? Serve as a partner advocate by capturing feedback and sharing insights with leadership to drive platform improvements. ? Educate partners on wichealth services, highlighting features and benefits to enhance their experience. ? Ensure consistent engagement through semi-annual touchpoints, fostering long-term satisfaction. ? Encourage partners to adopt additional features by addressing concerns, demonstrating value, and providing tailored support. ? Follow up after meetings to resolve outstanding issues, answer questions, and provide additional support.

Issue Resolution & Customer Advocacy
? Respond to partner inquiries regarding concerns, technical issues, or product questions.
? Troubleshoot challenges partners face and clarify product usage to ensure a seamless experience.
? Act as a customer advocate, capturing feedback and reporting insights to leadership.

Retention & Growth
? Collaborate with partners to maximize their use of wichealth, ensuring they find ongoing value.
? Develop tailored strategies to drive partner retention, engagement, and satisfaction.

Data-Driven Insights & Strategic Focus
? Analyze partner data (e.g., usage metrics) to identify low-engagement accounts and provide actionable recommendations.
? Develop action plans based on insights from successful partners, adapting strategies to improve adoption.
? Regularly track and report partner engagement progress, identifying opportunities for further support.

Upselling & Expansion Opportunities
? Introduce partners to new offerings like the Food Guide or Vendor Training to support revenue goals.
? Identify potential partnership opportunities and refer leads to the sales team.

Collaborative & Cross-Functional Role
? Work closely with the Communications Coordinator to align messaging.
? Partner with the sales team to share insights and support revenue generation.
? Identify opportunities for partners to act as wichealth advocates (e.g., testimonials, case studies, webinar participation).
? Collaborate with internal teams to ensure an exceptional partner experience.

CRM & Contact Management
? Maintain an up-to-date partner contact list for email campaigns, newsletters, and communications.
? Manage and update HubSpot to ensure accurate data, streamlined workflows, and optimized partner interactions.

Who You Are:
? Experienced in account management, customer success, or partner engagement (preferably in SaaS, healthcare, or education-related fields).
? A strong communicator who excels at relationship-building and proactive outreach.
? Data-savvy with the ability to analyze engagement trends and develop strategic solutions.
? Highly organized, detail-oriented, and capable of managing multiple partner relationships effectively.
? Tech-savvy and comfortable working in a remote, collaborative environment.
? Familiarity with HubSpot or other CRM tools is a plus.
? Experience with WIC a plus.

Why Join wichealth?
? Mission-driven work ? Help WIC organizations improve nutrition education for families nationwide.
? Flexible, part-time remote role ? Work from anywhere with a schedule that fits your life.
? Collaborative and supportive team ? Join a passionate team dedicated to making a difference.

Ready to help partners succeed? Apply today and become a key part of wichealth?s growth!