Business Analyst - 5 (contract)

Description
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to... experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it?s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
? Our community is based on connection and belonging.
? Our creativity allows us to imagine new possibilities for people.
? Our responsibility is to all of our stakeholders.
? It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
The Job
You directly support the Privacy team at Airbnb, and partner closely with teams across the business in your work. Your primary focus will be to develop data views and insights that promote experiential improvements around the processes and customer journeys as they relate to privacy. Working with your peers as well as other stakeholder teams, you will both develop and support the creation of data insights through cross-functional partnerships. You will also recommend, develop and maintain privacy-focused OKRs and KPIs, as well as build an understanding of the impact of various improvements on an established set of privacy metrics. Day to day activities will include automating and structuring manual processes, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams. In addition, you will be involved in the technical details of the various data systems we build and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.
Responsibilities
? Use a combination of data engineering, science and analytics-based skills to build business insights around the privacy experience with Airbnb?s process, policies and product.
? Build data views and perform investigations that increase Airbnb?s understanding of and ability to improve privacy approaches.
? Conduct deep analysis into various areas of privacy experience.
? Influence data-driven decisions around privacy in regular business reviews, through dashboards, scorecards, targeted analysis and in operational improvement backlogs.
? Contribute to improvements across key privacy journeys that directly impact the experience of the greater Airbnb community.
Requirements
? A minimum of 5+ years of experience in business analytics with an emphasis on operations scalability and optimization; and on developing business facing metrics and solving future business decisions.
? A background is building data views and analysis for Privacy initiatives, as well as working knowledge of key KPIs that indicate strong Privacy performance
? Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
? Experience with JIRA, particularly building data pipelines that utilize JIRA data and processes.
? Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
? Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features
? Positive, solution-oriented mindset; leads by example.
? Strong time management and prioritization capabilities.
? Absolute ability to maintain confidentiality and objectivity.
Preferred Experience
? Prior experience with Privacy teams at different companies.
? Experience with:
? Large, complex dashboards across a number of data pipelines and inputs
? Dashboard project management within a timeline, for a set of critical stakeholders
? Building ad hoc views with code-based data work as well as a range of data & analytics tools
? Setting the context for data within key customer journeys
? Background working on customer experience data and insights-to-action
? Prior experience of end-to-end ownership of data projects, including rigorous documentation and stakeholder engagement.
Education
? College degree preferred
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $72.86-$85.71/hour.
Benefits: Medical, Dental, Vision, 401K

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