Manager - Virtual Assistant Team

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to lead and develop a team in a dynamic setting
• Engage in meaningful customer interactions and enhance relationships
• Commitment to fostering an inclusive culture

What to Expect (Job Responsibilities):
• Create and coach a customer-focused environment to motivate teams and enhance customer satisfaction
• Assist in identifying training needs and delivering appropriate training to staff
• Ensure agents recognize sales opportunities during problem resolution
• Analyze and prepare reports on team goal achievement, workflow, productivity, and performance
• Develop ongoing relationships with managers of key areas to ensure quality service delivery

What is Required (Qualifications):
• 1-3 years of people leadership experience with demonstrated coaching skills
• 1-3 years of branch operations experience including teller line
• High School Diploma or equivalent required
• Availability for a 40-hour work week with a schedule from 9:00 AM to 5:30 PM, Tuesday to Saturday
• Must work 100% in-office

How to Stand Out (Preferred Qualifications):
• Experience in a customer service-oriented role within the banking sector
• Familiarity with video communication tools and remote management
• Proven ability to develop and implement training programs
• Strong analytical skills with the ability to interpret performance data
• Ability to foster a positive and inclusive team culture

#Banking #CustomerService #TeamLeadership #CareerGrowth #InclusiveWorkplace

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