Call Center Representative - (Remote)

? **This is for a weekend-based shift - shifts available as follows: Sat-Wed 830am-530pm, Friday-Tues 830am-530pm***
The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed... information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location:
Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)
Responsibilities and Duties:
Responsibilities of the Call Center Representative include, but are not limited to the following:
? Develop and maintain a working knowledge of current products and services offered by the company
? Take customer calls and provide accurate, satisfactory answers to their queries and concerns
? Answers busy phone lines and identifies calls to be transferred.
? Forwarding voicemails left on the company line to the appropriate department.
? Assisting the administrative team with processing faxes or emails data entry into our in-house software.
? Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
? Ensuring an even distribution of work to the Intake department.
? Complying with company, state, and federal healthcare guidelines.
? De-escalate situations involving dissatisfied customers, offering patient assistance and support
? Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
? Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
? Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary, follow up from another representative
? Additional responsibilities as assigned by Supervisor

Qualifications: ? Must be at least 18 years of age. ? High School Diploma or GED, some college ? Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills. ? Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is preferred. ? Ability to convey a positive and professional image to customers and employees ? Capable of following an issue through to its conclusion ? Home care/healthcare background is a plus but not required. ? Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details. ? Is customer service oriented with good oral and written communication skills. ? Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision. ? Is detail oriented and displays good organizational skills. ? Must be flexible and willing to work weekends and Holidays. ? Highly self-motivated and able to work with minimal supervision

Proven Personal Attributes:
? Ability to multitask in a fast-paced work environment.
? Ability to remain calm under pressure and manage stressful situations.
? Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
? Ability to maintain a high level of confidentiality and remain HIPAA compliant.
? Ability to establish highly productive and detailed organizational skills/habits.
? Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
? Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.
? **This is for a weekend-based shift - shifts available as follows: Sat-Wed 830am-530pm, Friday-Tues 830am-530pm***

The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango

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