Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Remote, USA Full-time Posted 2025-05-05

About the position

The Customer Alarm Monitoring Agent plays a crucial role in ensuring the safety and security of customers by monitoring alarm signals and dispatching emergency services as needed. This position involves providing exceptional customer service during critical situations, responding to alarms, and maintaining communication with customers and emergency responders. The role offers both part-time and full-time opportunities with flexible scheduling, comprehensive training, and potential for career growth within the company.

Responsibilities
? Respond to alarm signals from customers' alarm systems.
,
? Dispatch emergency signals to police, fire, and medical agencies.
,
? Provide world-class customer service to customers in their time of need.
,
? Notify customers of non-emergency signals.
,
? Notify account contacts of emergency signals after dispatch.
,
? Receive and process inbound calls requesting information.

Requirements
? High school diploma or equivalent.
,
? Ability to type a minimum of 40 words per minute.
,
? Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License in all 50 states.
,
? One year of customer service experience preferred, but not required.

Nice-to-haves
? Bilingual Spanish/English speakers (additional $1.00 per hour).
,
? Experience in a high-stress environment.

Benefits
? 401(k)
,
? 401(k) matching
,
? Dental insurance
,
? Flexible schedule
,
? Health insurance
,
? Life insurance
,
? On-the-job training
,
? Paid time off
,
? Parental leave
,
? Referral program
,
? Vision insurance

Apply for the Job

Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Similar Remote Jobs

Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Entry-Level Accounting Clerk in Downtown Orlando Florida Office

(Remote) Middle TN 1 Tom Plumber Nashville On Call Dispatcher

Technical Support Specialist ? Live Chat (Remote / No Call Required)

Walmart and Amazon Vendor Central Specialist

Remote Administrative Assistant - Subrogation Practice (Florida)

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Senior Software Engineer - Authentication Infra

Walmart and Amazon Vendor Central Specialist

Remote Administrative Assistant - Subrogation Practice (Florida)

Overnight Crew Member Up to $14

Utilization Management Nurse Consultant

Administrative Medical Director (Part Time - Remote)

Retail Property Manager (Hybrid)

Remote Call Center Agent - Flexible Schedule

Purchasing and Receiving Clerk (Entry Level) - Flooring Services of Texas

Research Associate - The Health Initiative

Remote Data Entry Jobs for Teens Entry Level at Apple

Remote Chat Support Jobs for Beginners | Immediate Start | Earn $25-$35/hr from Home

Lead UX Designer