Technical Support Advisor

Job Duties

Microsoft Corporation has the following job opportunity...

Install, configure, support, and troubleshoot issues related to Microsoft technologies. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. Collaborate with stakeholders to eliminate technical barriers, provide proactive advice, contribute to product quality and enhancements, and create self-help assets. Serve as trusted advisor or subject matter expert and leverage expertise to maximize functionality of Microsoft technologies. Apply advanced troubleshooting knowledge to improve supportability in product and translate support of top issues into product improvement. Handle and evaluate multiple high priority technical issues simultaneously; manage expectations and ensure effective resource allocation. Responsible for incident metrics such as Customer Satisfaction, quality of support experience, frontline engineer technical readiness, and process compliance. Telecommuting permitted 100% from any location in the U.S.
Minimum Requirements

EDUCATION REQUIREMENT: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Data Science, IT, Mathematics, Physics, or related technical discipline.

EXPERIENCE REQUIREMENT: Five years of progressive, post-baccalaureate experience providing technical software support.

SPECIFIC SKILLS REQUIREMENTS: This role requires at least 36 months of experience in: Packet Core; Telecom Networks and Protocols; 24 months of experience in: Linux; 12 months of experience in: Python; Scripting; and at education or experience in: Algorithms.

Multiple job openings. Qualified candidates must meet the minimum requirements for the position. Microsoft Corporation is an equal opportunity employer.
Pay Range and Benefits Information

The offered base pay range for this specific position (job code TSCBP17942) based in Redmond, WA (but telecommuting permitted 100% from any location in the U.S.), is $151,980 to $181,980.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Employment Type: OTHER

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