TurboTax Live CA Manager 1 (Canadian Expert Network)

Canada Remote

Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune?s ?100 Best Companies to Work for? and Fortune World?s ?Most Admired Software Companies?.
Responsibilities
? Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
? Create a high performing team that provides world-class service that... is so good, our customers rave about it and become ?Raving Fans?
? Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
? Foster a team environment of collaboration, accountability and continuous improvement
? Effectively use data to evaluate, identify and coach performance
? Identify potential growth in expert talent and develop that across the team
? Lead the team through a fast paced, constantly changing environment

LEADERSHIP SKILLS ? Drive quality customer engagements by monitoring your team?s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals ? Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions ? Continuously improve team performance by providing employee coaching and mentoring ? Act as the conduit between the team and the business by condensing and disseminating large amounts of information ? Timely review and completion of administrative tasks such as payroll and schedules ? Handle customer escalations on an as-needed basis Qualifications: ? 5 + years tax preparation experience ? 3+ years of experience managing and leading a remote customer facing team ? Responsible for recruitment, hiring, performance management and coaching of Tax Experts ? Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus ? Experience supporting TurboTax customers a definite asset ? Understanding of how to manage a team and provide them with guidance in being successful ? Willing to work hours outside normal schedule, as needed during our peak season from February to April 30 ? Possess strong business acumen ? Able to effectively communicate to multiple skill levels and personalities ? Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset ? Comfortable working in a fast paced, dynamic changing environment ? Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite ? Highly technical and comfortable with Windows and mobile platforms ? Bilingual proficiency (English and French + read, write, speak) considered a strong asset ? Remote role, no travel

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit? Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee

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