Social Media Customer Support Representative - Work From Home

Welcome to Disney, where enchanting experiences and magical moments come to life. As a global entertainment giant, Disney captivates audiences with its diverse array of beloved characters, stories, and experiences. Join us in creating unforgettable memories for millions around the world.
Position: Social Media Customer Support Representative - Work From Home
Job Responsibilities...
? * Engage with customers across various social media platforms to address inquiries, concerns, and feedback.
? * Provide prompt and friendly responses, maintaining the company positive online reputation.
? * Collaborate with internal teams to resolve customer issues effectively.
? * Stay informed about Disney products, services, and promotions to provide accurate information.
? * Monitor social media trends and proactively address potential customer issues.
? Required Skills:
? * Exceptional written and verbal communication skills.
? * Proficient in using social media platforms, including but not limited to Facebook, Twitter, and Instagram.
? * Customer-focused with a keen ability to empathize and resolve customer concerns.
? * Strong problem-solving skills and the ability to think on your feet.
? * Time management skills to handle multiple customer interactions simultaneously.
? * Flexibility to adapt to a dynamic work-from-home environment.
? * Previous customer service experience is a plus.
? How to Apply:

If you are passionate about creating magical experiences and possess the skills to excel in a dynamic remote environment, we invite you to join our team. Apply now by submitting your resume and a cover letter detailing your relevant experience.
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Disney is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued